Return & Refund Policy
Comfeva Footwear 45-Day Comfort Guarantee
At Comfeva Footwear, we're committed to helping you stay comfortable throughout your working day. That's why every order is backed by our 45-Day Comfort Guarantee.
If your shoes aren't the right fit or you're not completely satisfied, we'll work with you to find the best solution.
What's Included
Our 45-Day Comfort Guarantee includes:
- Free size exchanges
- Replacement for eligible comfort or manufacturing issues
- Personalised fit and sizing support from our customer service team
Eligibility
To qualify for our 45-Day Comfort Guarantee:
- Shoes should be worn for at least 3–5 full working days to allow a proper break-in period.
- Please provide clear photographs or videos showing the issue.
- Customers should follow our recommended sizing and fitting guidance.
How We Handle Your Claim
Every comfort guarantee request follows these steps:
1. Assessment
Our support team reviews your claim and identifies the issue.
2. Solution
We'll recommend the most suitable option, including:
- Size exchange
- Replacement pair
- Fit guidance
3. Resolution
Where appropriate, we'll send your replacement as quickly as possible.
The Guarantee Does Not Cover
The guarantee does not apply to:
- Normal wear and tear
- Personal preference regarding style or feel without a product fault
- Clearance or final sale items
- Damage caused by misuse or improper care
Faulty or Damaged Items
If your order arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery.
Please include:
- Order number
- Product name
- Description of the issue
- Clear photographs of the fault
Once verified, we'll arrange a replacement at no additional cost.
Incorrect Item Received
If you've received the wrong product, please contact us with:
- Your order number
- The product you ordered
- The product you received
- A clear photo of the item received
We'll send the correct item as quickly as possible at no extra cost.
Exchanges
We offer exchanges for:
- Different sizes
- Different colours
- Alternative products
To arrange an exchange, simply contact our customer support team.
Exchange Costs
Free Exchanges
- Faulty products
- Damaged products
- Incorrect items sent
Customer Pays Return Postage
- Incorrect size ordered
- Colour preference
- Change of mind
- Alternative product selection
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders can usually be cancelled within 24 hours, provided they have not already been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow our standard returns process.
Refund Policy
Approved refunds are processed within 1–7 working days after your returned item has been received and inspected.
Refunds are not available where:
- A replacement has already been provided
- The return request is made more than 45 days after delivery
- The item is returned to an incorrect or unauthorised address
- The item is a final sale or clearance product
Please note that original delivery charges, optional shipping protection and return postage (where applicable) are non-refundable.
Return Eligibility
To be eligible for a return:
- Items must be returned within 45 days of delivery.
- Products should be returned in their original packaging where possible.
- Unused items may require photo verification before approval.
- Incorrect item claims must include photographic evidence.
Returns may not be accepted if:
- The shoes have been excessively worn or damaged through misuse.
- The item is a replacement order.
- The return request is made outside the 45-day period.
- The product was purchased as a final sale or clearance item.
Return Address
Please do not send your return without contacting us first.
Our returns address may vary depending on your order.
To request the correct return address, please contact:
Store Name: Comfeva Footwear
Company Name: Comfeva LTD
E-mail: support@comfeva-footwear.com
Address: 42 Rowan Meadow, Bristol, BS5 9QX, United Kingdom
Service Hours: Monday - Friday, 9:00 AM to 9:00 PM.
Returns sent to an unauthorised or incorrect address cannot be processed.
